Frequently Asked Questions

Am I able to have any letters in any of the charms?
Yes.When ordering, all you have to do is inform us of the letters you want and your piece will be made accordingly. The pictures used to show the pieces are an example of what can be done. This applies to all items which have letters as part of the jewellery piece such as all the Heart Pendants with the baby feet with letters. If you need any further information or would like something unique, please contact us and we will assisit in any way we can.
Are there other items of jewellery I can choose from?
The items in the online store is the Bears of Hope Range. The range is managed by one of Bears of Hope's proud partners, Aurea Designs. They have a complete range of jewellery for you to choose from,be it an engagment ring, watch or custom made jewellery. You can contact them at Let them know that you are a Bears of Hope supporter and they will donate 10% of any and all purchases made through a Bears of Hope supporter to the Bears of Hope cause.
What options do I have to customise each piece?
You are able to choose any precious metal to make each piece. Whether it be 18ct Yellow Gold, White Gold or Platinum. The price for each is provided on application.
Is it possible to have each piece in different sizes?
It is possible to change the size (dimensions)of each piece and the cost can be provided on application.
Once I purchase an item, how long does it take until I recieve it?
This is dependant on which piece is purchased. In general, all pieces will be delivered to you within 14 to 21 days.
Does the price of the jewellery include the chain?
The price of the jewellery does not include the chain.If you would like to purchase a chain along with each piece, please contact us and we will provide a quote as a set.
You mention that the price of the jewellery does not include the chain. Is this also the case for custom name necklace?
Of the Bears of Hope range, the custom name necklace does include the chain.
With the price of gold the way it is, how does this impact what you are offering?
We regularly review the prices for each piece. The prices are directly influenced by the international price of precious metals and gems and are subject to change without notice in accordance to these changes.
Can the bracelet charms fit on my Pandora bracelet?
The bracelet charms have been designed and made to fit all bracelet types
Are the Lockets air tight/ water tight as I intend on putting my childs ashes in it?
Thankyou for this question as it is a very important one.The lockets are not air tight/ water tight. This means that if you intend on putting your childs ashes in them, it is very important that the ashes are first put in an air tight/ water proof wrap (container) and then put into the locket. If this is something you would like assistance in, please do not hesitate to contact us.
Do the dimensions include the part that the chain goes through?
The bail (the part that the chain goes through) is not included in the dimensions.
What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.